Refund Policy
Last updated: 27.09.2025
At PLP Gas and Heating Ltd, we aim to deliver high-quality services and customer satisfaction. This Refund Policy outlines the circumstances under which refunds may be given.
Services
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Refunds are generally not offered for completed services, as payment covers the time, labour, and expertise provided.
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If you are unhappy with the work, please contact us within 14 days of completion. We will review the issue and, where appropriate, offer to rectify the work at no extra cost.
Materials & Parts
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If parts or appliances we supply are faulty, we will arrange a replacement or refund in line with the manufacturer’s warranty.
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Special-order or customised items are non-refundable unless defective.
Deposits
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Deposits paid for larger projects (such as bathrooms, kitchens, or refurbishments) are non-refundable once materials have been ordered or work has commenced.
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If work has not yet started and no costs have been incurred, a refund of the deposit may be considered.
Cancellations
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If you cancel a booking at least 7 days before the start date (or 24 hours for smaller jobs), you may be entitled to a full refund of any deposit paid.
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Cancellations made with less notice may incur a partial refund or no refund, depending on costs already incurred.
How to Request a Refund
If you believe you are eligible for a refund, please contact us directly with your details and invoice number. We will respond within 5 working days and aim to resolve all refund requests promptly.
Contact Us
PLP Gas and Heating Ltd
Email: plpgasandheating@yahoo.com
Phone: 07588 054755